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Terms of Service

Last updated: May 23, 2026

Welcome to dmem. These Terms of Service ("Terms") govern your access to and use of dmem (the "Service"), operated by DH Cyber Marketing Inc. ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Eligibility

To use dmem, you must be at least 18 years old and have the legal capacity to enter into a contract. By using the Service, you represent that you meet these requirements.

You may maintain one account per person. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

2. Individual Use

The Service is offered for individual use. If you intend to use dmem on behalf of a business, organization, or in a commercial product (for example, as memory infrastructure for an application you distribute to others), please contact us at legal@dmem.ai to discuss commercial or enterprise terms.

3. Subscriptions and Billing

dmem is offered on a subscription basis. By subscribing, you authorize us (and our payment processor) to charge your payment method on a recurring monthly basis.

  • Auto-renewal. Subscriptions automatically renew each month until canceled.
  • Cancellation. You may cancel at any time through your dashboard. Cancellation takes effect at the end of the current billing period; you retain access until then.
  • No refunds. We do not provide refunds, prorated or otherwise, for partial billing periods. Cancellation simply prevents the next renewal charge.
  • Price changes. We may change pricing with at least 30 days' notice via email. If you don't agree to the new pricing, you may cancel before it takes effect.
  • Failed payments. If we are unable to charge your payment method, we may suspend your account until payment is resolved.

4. Fair Use

dmem's standard subscription is designed for typical individual usage patterns. We don't impose hard usage caps on the standard plan, but we reserve the right to:

  • Reach out to you if your usage materially exceeds typical individual usage and request that you move to a custom plan;
  • Rate-limit accounts whose usage impacts service quality for other users;
  • Require migration to a commercial or custom plan for sustained high-volume usage.

We'll make a good-faith effort to contact you and find a workable arrangement before taking any restrictive action.

5. Acceptable Use

You agree not to use the Service to:

  • Store, process, or facilitate the distribution of illegal content, including child sexual abuse material, content that violates intellectual property rights, or content that violates applicable export controls;
  • Engage in harassment, stalking, doxxing, or threats against any person;
  • Distribute malware, spam, phishing content, or material designed to harm computer systems;
  • Reverse engineer, decompile, or attempt to extract the source code or underlying models of the Service, except to the extent such restriction is prohibited by law;
  • Scrape, crawl, or systematically extract data from the Service, including for the purpose of building a competing product;
  • Resell, sublicense, or redistribute access to the Service;
  • Interfere with or disrupt the Service or the servers and networks connected to the Service;
  • Attempt to gain unauthorized access to any portion of the Service, other accounts, or related systems;
  • Use the Service in any way that violates applicable law or these Terms.

We may suspend or terminate accounts that violate this section, with or without prior notice depending on the severity.

6. Your Content; License to Operate

You retain all rights to the content you submit to dmem (your "Memory Data"). You grant us a limited, non-exclusive, royalty-free license to process your Memory Data solely to operate, maintain, secure, and improve the Service for you. This license terminates when you delete your data or close your account, except as described in the Privacy Policy regarding backup retention.

We will not use your Memory Data to train models, sell it to third parties, or use it for any purpose other than providing the Service to you.

7. Service Availability

We will use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, unscheduled outages, third-party provider issues, or factors outside our control. The standard subscription does not include a service-level agreement (SLA). Custom plans may include negotiated SLA terms.

8. Termination

By you. You may terminate your account at any time by canceling your subscription and, if you wish, deleting your data via the dashboard or the /delete-data page.

By us. We may suspend or terminate your account if you breach these Terms, fail to pay, or use the Service in a manner that creates legal or operational risk for us. Where practical, we will provide notice and an opportunity to cure. For serious violations (including violations of Section 5), we may terminate immediately.

Effect of termination. Upon termination, your access to the Service ends. Your data will be deleted in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination (including disclaimers, limitations of liability, indemnification, and governing law) will survive.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT MEMORY RETRIEVAL WILL BE COMPLETE OR ACCURATE.

YOU ARE SOLELY RESPONSIBLE FOR HOW YOU USE THE SERVICE AND FOR ANY DECISIONS YOU MAKE BASED ON OUTPUTS FROM THE SERVICE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions don't allow certain limitations of liability, so portions of this section may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless DH Cyber Marketing Inc. and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any law or third-party right, or (d) the content you submit to the Service.

12. Governing Law and Venue

These Terms are governed by the laws of the State of Montana, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Montana, and you consent to personal jurisdiction in those courts.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a notice in the dashboard at least 30 days before the changes take effect. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you don't agree to the changes, you may cancel your account.

14. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Notices. We may send notices to the email address associated with your account. You may send notices to us at legal@dmem.ai.

Contact

Questions about these Terms? Email legal@dmem.ai.

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